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The Central Bank is exclusively responsible for replacing and refunding banknotes and coins issued in Cabo Verde.

Damaged or mutilated Cabo Verde Escudo banknotes (for example, partially burned, cut or deteriorated banknotes) that meet certain criteria are replaced by Banco de Cabo Verde, free of charge, as long as there is no suspicion that they were intentionally damaged or mutilated. 

Banco de Cabo Verde may refuse to replace them if it has knowledge or a well-founded suspicion that a wrongdoing has been committed or that the banknotes have been intentionally mutilated or damaged.
A refund is made in the following situations:

Mutilated or damaged legal tender banknotes

Banknotes withdrawn from circulation that remain legal tender

Banknotes withdrawn from circulation that remain legal tender, when incomplete, deteriorated or fragmented

Mutilated or damaged legal tender banknotes

Mutilated banknotes 

Banknotes that are unsuitable for circulation and fragmented or missing parts, at least in one of the corners. 


Torn Banknotes

Banknotes unsuitable for circulation that are torn, punctured, seamed, stained, faded, wrinkled or shrunk, with strange characters, adhesive tapes, metal staples, partial lack of security features or not rigid.
To replace legal tender banknotes that are mutilated/damaged or have been withdrawn from circulation, you must go to Banco de Cabo Verde and bring the following documents:

Individuals:
Copy of valid (national) identity card, along with the original
Passport (Foreign)
Tax Identification Number (TIN)
Bank Identification Number (NIB), for an amount greater than CVE 100,000
 
Companies:
Business registration certificate
Tax Identification Number (TIN)
Copy of valid (national) identity card, along with the original
Bank Identification Number (NIB), for an amount greater than 100,000 CVE



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